Terms & Conditions

The party deposit is $100.00 per single room and $150 for the double room and private parties. Balance must be paid before the end of the party. *****All deposits are fully refundable up to 3 weeks before the scheduled booking unless used in combination with a coupon code. All deposits made with coupon codes are non-refundable.*****

Cancellation Policy:

Cancel 3 weeks before the party and receive refund of your deposit unless a coupon code was used. After that your deposit becomes non-refundable but we are still able to reschedule the party to another date. Reschedule is valid for 1 year from the original party date.

Any cancellations within 72 hours to the party will result in NO REFUND AND NO RESCHEDULE.

Downsizing from a bigger package to a smaller package must be done 72 hours in advance. All 

pizza orders must be finalized 72 hours in advance as well. After that you will be charged full price of the original package along with any add-ons.

Downsizing from a double room to a single room, Or private party to a non private party can be done with a minimum of three weeks notice. Downsizing with less than three weeks notice will result in being charged the full (double room) party amount.

You should arrive no earlier than 10 minutes prior to the start of the party. We reserve the right to charge additional as mentioned in your contract, for parties that stay overtime in the party room. Parties are strictly 2 hours long.

Children 12 months to 12 years are included in the admission count; children under 12 months are not charged.

Outside food and drinks are permitted; however, we do not allow food with nuts, peanuts or treenuts. Please bring plate supplies and utensils for adults as we only provide supplies for the children.

In the event you would prefer to bring outside food, our staff are not responsible for setting or hosting of foods not provided by Playtown.

The staff need to be informed prior to the arrival of any food deliveries.

No candies, gummies or hard sweets are allowed in the play area. Please do not bring any glass or breakable containers or dinnerware.

Please note: a $50.00 fine will be charged if food or drinks are taken into the play area.

Unused items in party packages are not discounted or substituted.

Children who are unwell during their visit will be kindly asked to leave the premises for risk of infection to other patrons. Sorry, but no exceptions will be made when children are unwell as our company reputation for hygiene and safety is paramount.

In order to maintain a safe environment for your children, we are unable to allow piñatas, glitter, confetti, or face painting. No exceptions. In the event these items are brought into the facility, additional clean up charges will apply. Balloons are allowed in the party rooms only.

Electrical devices such as kettles, crock pots and griddles are not permitted.